Poor service

I did my upgrade via CVM Business renewals since this lady called and I thought it would be convenient to do my upgrade like this. I was promised by Minenhle Mcineka that she would keep me posted regarding the delivery of my phones. I have contacted telkom daily and I am being sent from pillar to post and nobody can help me. This is so frustrating and not what I signed up for. Can a competent person please assist me for once. Telkom should be ashamed of the service they offer.