Poor service

On 3 Jan 2015 I entered into a mobile contract with Telkom in Tyger Valley. A Pay as You go number with Telkom had to be transferred to the new number, but was messed up as they tried to transfer the number as if it was with another provider, even though we mentioned that this must happen. Later we discovered that we are blamed for the problems. After two days we could only make calls but could not receive calls or send any SMS's. Telkom tried to correct it but unsuccessful and escalated it to the back office. Followed up on 5, 7 , 9 Jan and later a number of times through the Telkom franchise with no success. The Telkom franchise concluded that the best way to resolve is the cancel the first contract and to re-enter all the data with a new date of entry. Escalated this to the back office as they did not have the necessary accesses to fix it. It is now seven days after the issue was logged (again) and the back office has not even attended to it yet. On 29 Jan we still not have use of the phone. The service and knowledge of the franchise is excellent, but the same can unfortunately not be said of that of the Service Centre and back office. It is a very frustrating and disappointing.