Poor Service

I called Telkom customer care service line on the 20th of august looking to resolve an issue ive had for a month and half now. so I spoke to " Nnony malele" who couldn't assist me then put me through to her manager "Thabo Wessi" who did not resolve my issue either. he was so unprofessional because i was placed on hold for over 45 minutes and to date my issue hasn't been solved like Thabang assured me it would. fast forward to the 3rd of September, still no feedback and some othr lady based in cape town states that my case is non existent and that she does not know the people I spoke to!!!! Furious doent even begin to explain how I feel right now and I will never refer anyone to this network because they do not value their customers and the issues that they face with a provider that can't even live up to their motto or standards