Poor service

Reported my line to be out of order on 15-04-2015. Ref no: 720CNK150415. Received a message that they will try to have the line fixed in 2 day's time. Went to Telkom office in Liberty Mall on Friday 17-04-2015. Spoke to Nicole who promised to escalate the fault and call us back before 18h00. My wife called the fault reporting line on Monday 20-04-2015 and asked to escalate the fault. My wife ONCE MORE called on Wednesday 22-04-2015 and was told that the fault was escalated, and they would do so again. Today, Friday 24-04-2015 I called 10210 myself around 12h30. No-one can tell me when the fault would be repaired. Guess what?? The problem got escalated again... I would have been nice if someone had the decency to keep us updated about the progress (if any), or when we could expect to have our fault repaired. I think it would be only fair if I get charged for the days my line was working. I do not think it is ethical to charge someone for a service they did not enjoy, if the fault lies with the supplier. Maybe someone knows more about this (consumer rights)? Please Telkom, I am waiting to see who will actually earn their salary and fix my problem. By the way, still waiting for Nicole