Poor service

<p>I have a telokm mobile and wifi contracts, last month i paid my account on the 27/06/2017 via EFT. at the end of June i was taken to collections for not paying my account. On the 04/07/2017 i sent my proof of payment to a customer service consultant as requested to proof my payment. i was told the matter would taken up to 7 days to resolve. i waiting the required 7 working days, but my issue had still not been resolved and my account still reflected that i was in errears. Actually nothing was done about my query, as i discovered when i called after the 7 required day had elpased. I ferther sent about 5 proof of payments to 5 different customer consultants. My matter took a whole month to be resolved. This was a very bad experience from telkom, as my phone was suspended and i could not use it. I work and leave very far from my family and i had no means of communications with them throughout that period. </p>