Poor service

customer service is pethetic really.

I have an ADSL line with Telkom, called in yesterday, the 02/12/2021 spoke to a guy who at first told me my line was canceled, after I told him that it is not possible as I used the wifi 2 days ago at the old address and the debit order went off the 29th of November, he then asked me for an account number which I gave him, then he told me it can't be the account number and it should start with a 3, I said it was the account number on the invoice sent by Telkom, then he made me look like a fool and told me he did not ask for my bank account number, I told him I am not giving him my bank account number I'm not crazy it is the account number, he eventually took the account number I gave him from the beginning and whala it worked, makes me wonder?????? About his competence. He then told me it takes 7 working days for a technician to come out and it has been logged I even gave him contact details for the tech to contact me on when he will be doing the relocation, he then told me to hold on and I was on hold for 30min with no response, I eventually ended the call.

This morning 03/12/2021 I called again, Dialled 10120,went through the options to the relocation section. Spoke to the most rude women I ever met, her name is: Ferida Khan Works at the call center in Durban Her direct manager/supervisor is Samke

She has a STINKING ATTITUDE, I told her that she is very rude and it's not what she says but how she says it, after I mentioned her rudeness and her tone of voice and told her that I would report her she tried to be nice but it was alittle to late.

I have an ADSL with Telkom and need it relocated to my new address, she told me that there was no coverage, but what I don't understand is that the Telkom pole is in my yard and the lines from the Telkom pole runs past my kitchen door, so why can't the line be connected and my neighbour has an ADSL Telkom line, I had the same problem at the previous address and after a lot of time spent then eventually the ADSL line could be done at the old address and it worked perfectly, at first there was no coverage and then there was and it could be done, please can someone arrange for a technician to do the installation at my new address.

And please can the service at Telkom be sorted out, no wonder Telkom is reflected in such a bad light in the Telecoms industry I promise it is the service and people like Ferida Khan should be not be in customer service or she should be sent for training, her service is pethetic and rude, please deal with her accordingly.