Poor service

<p>I am a Telkom customer and have two data contracts with Telkom. One is the Uncapped LTE and the other is the 5GB deal. I have been offline since the 28th of July 2017 and all I get told is the call is being attended to. The monthly contract subscription is deducted from my bank account for a service which I have not had for two weeks. I want to cancel the contract and I get told I am unable to unless I pay R20000, not sure where they get that number from as the contract has 11 months left.</p>