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hendrik S

1 reviews | Active since Dec 2016

14 Jul 2017, 00:42

Poor service

<p>This is almost 7 months and still having problems with my download speed, report the fault and then the people tald me there is nothing wrong with the internet, what was done from telkom side, nothing, telkom running test and test and where is the proof of al the test that is only a bull**** story, why the telkom and open serve fault to fix the exchange where the problem is laying. but yes spend thousents on petrol to bull**** me but not fixing the problem. i hop that telkom will also looking in to my account i pay for a 4 meg line, but running on a less than 1 meg, or they must put me on n 20 meg then it will mayby running on a 4 meg line. how manny time that i ask for a full detail report and yes telkom fault to give it. telkom must tell me if i must get people to solve this problem that telkom and whatever open serve cant solve. this is the last time that i will ask for full detail report, what is the way forward to solve my problem. </p>

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Replies (1)
Telkom
Telkom's reply15 Jul 2017, 15:13
Official

Hi hendrik-swanepoel


We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. I have attempted contacting you directly with no success. May we please request to provide the affected number and ID number for the registered owner when possible. We will task our team to attend and advise .

Please use the following e-mail address to relay the requested details: Email: *** or alternatively reply to this private HP post.

Regards
Keagan
Telkom Social Media Team

Best regards,