Poor Service

<p>I have ordered an ADSL line with a Do package during the course of last week. I requested for a 24 month contract which includes a Modem.</p> <p>I forwarded a follow up mail to the agent. No response. On enquiry with the call centre on Mon 10/07/2017 I was informed that the tech has attended and the job has been closed. I was informed that I must buy my own modem as the contract is month to month and that was not what I requested for.</p> <p>I was not contacted as my cell number was incorrect on the database (The agent verified all my details)</p> <p>On enquiry yesterday i have been told that I must now wait another 7 days as the process must be redone.</p> <p>One of the team leaders stated that he will try and help me. He will courier a modem and once it arrives then they will arrange for a tech (Time frame, the same as 7 working days with regard to my calculations)</p> <p>I do not regard this as being of help to me, it is help to your agent who messed up the order. I then decided to cancel the order as the impression has been created. Except for the team leader trying to help which i feel was no help to me the other managers ignored all corespondence.</p> <p>I requested for my line to be reverted back to normal and still no response so please note that I will not pay for an ADSL line that I haven't used.</p>