NR
Natalie R

1 reviews | Active since Jul 2017

03 Jul 2017, 13:33

Poor Service

<p>My cell was suspended to non-payment(my fault which i accept) - call after call after call - eventually i request that the payment goes off on the 1st - thereafter the debit must be changed to 25th - the 1st comes and no debit - again call after call - i eventually get told the debit order is the 25th - i requested a special debit which i was advise would take 72 hours - this never happened - again call after call and i was then advise it takes 7 work days - by this time its is close to the 25th... on the 23rd half of the debit goes off and on the 24th the balance - awsome - i dont owe Telkom anymore - now i contacted them as its the 3rd July - my money is not reflecting on the account as yet and therefore my phone will remain off until such time that the funds are reflection - this is disgusting - Telkom has received their money - i expect my phone on.... poor service!!!</p>

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Replies (2)
Telkom
Telkom's reply04 Jul 2017, 08:23
Official

Hello natalie70

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply06 Jul 2017, 17:51
Official

Good day Natalie,

Kindly note that we have escalated your query to our collection team to follow up and assist you .

Regards

Tsebo

Social Media

Best regards,