SA
Shiraz A

1 reviews | Active since Jul 2017

03 Jul 2017, 10:39

Poor service

<p>Hi, My name is Shiraz and my fixed line look a like sim got ******. I immediately contacted telkom where after transferring me from one department to the next after over 45mins they said they will suspend the sim and I will need to go to the store for a sim swop to get a new sim. On the 1st of July I went to the store and got a sim and the friendly assistant at the rustenburg store spoke to a consultant and who said they will lift the suspension. It is now the 3rd of July and my line still is not right. Everytime I try phoning says this number is locked. I phoned telkom they said there's a problem with the sim. I went back to the store they said there's a problem at technical department. I am now loosing all patience and very disappointed with Telkoms poor service delivery.</p> <p>Ref number 359CTZ300617</p> <p> </p>

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Replies (1)
Telkom
Telkom's reply03 Jul 2017, 14:56
Official

Hello Shiroo

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,