Poor service

<p>My account was not paid via debit order. I phoned Telkom on the 9th of June to make arrangements ... spoken to Zanele Dlimini on the 9th at 09:11. She agreed that the arrangements were fine. First payment was made on the 9th ... proof of payment was send to Zanele Dlamini.</p> <p>Received an sms on the 15th saying that the services will be suspended due to non-payment AFTER arrangements were made and they accepted the arrangements. </p> <p>Phoned again on the 15th of June .... spoken to Linda Ndlovo at 15:34. She confirmed that everything was in order and that the EFT payment was received. Also confirmed that the balance of the payment is still due on the 23rd of June.</p> <p>On the 23rd of June the debit order for the full amount went through .... after all the above arrangements were made. Spoken to Siboniso Nkosi on the 23rd at 11:40 . He tried to help but apparantly with no luck because even after the payment was made and the full debit order went off our lines are still suspended.</p> <p>Then I went to the telkom store in Alberton City and spoke to Desireé Zwane who were very unhelpfull and rude in the beginning and who promised to give me a call today to let me know what was done .... no call was received with any explanations or plan of action.</p> <p>When you ask what is going on ... you just get an answer that you need to call the accounts department. Which obviously doesn't help you in any case.</p> <p>Today I've phoned the call centre again ... spoken to Dlrelle and she asked me to e-mail her the proof of payment as well as the proof of the debit order that went through.</p> <p>Not very positive that I will get any feedback.</p> <p>You definately cannot complain about Telkom service because the service is non-existing.</p>