Poor service!

I have been struggling with this place for a week now. They don't send you email invoices and once you receive an invoice via sms your account is suddenly twice the amount you agreed on. Then they inform you about a balance that was lost now you have to pay double to get wifi. I spoke with agents that said the wifi should be back on bt the 23rd of January but then I received a message that said they want to hand be to a credit bureau. I was on hold for 30 minutes! They are not helpful at all. They just make empty promises and say they can't transfer you or their system isn't working. Always excuses. They only want your money.