POOR SERVICE
<p>I bought a device 3 months ago, and Mondor a Telkom service provider delivered two devices, one which i never requested, i arranged returning it, and they ackowledged receipt, yet Telkom is still billing me on the two devices instead of one. i was never refunded for the money i used to courrier the device. To this day i call Telkom everyday they promise to respond but never respond.</p>
Helpful (0)
Replies (7)0
Replies (7)
Telkom's replyOfficial
02 Jun 2017, 11:54
Good Day
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
Telkom's reply02 Jun 2017, 11:54
Official
Good Day
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
Telkom's replyOfficial
02 Jun 2017, 11:54
Good Day
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
Telkom's reply02 Jun 2017, 11:54
Official
Good Day
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
Telkom's replyOfficial
02 Jun 2017, 11:55
Good Day
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
Telkom's reply02 Jun 2017, 11:55
Official
Good Day
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
's updateReviewer Update
08 Jun 2017, 08:52How difficult is it to escalate this matter? Must i still trust that you will give me good service if you failed to do it in 3 months?
's update08 Jun 2017, 08:52
Reviewer Update
How difficult is it to escalate this matter? Must i still trust that you will give me good service if you failed to do it in 3 months?
Telkom's replyOfficial
13 Jun 2017, 14:20Good Day
Hope the message finds you well. This serves as notification that your account has been corrected and the June invoice reflects the cancellation of the secondary contract and reversal of the charges .
In the light that the matter has been resolved, it would be appreciated if you could assist with converting the initial complaint to a compliment .
Regards
Social Media Team
Best regards,
Telkom's reply13 Jun 2017, 14:20
Official
Good Day
Hope the message finds you well. This serves as notification that your account has been corrected and the June invoice reflects the cancellation of the secondary contract and reversal of the charges .
In the light that the matter has been resolved, it would be appreciated if you could assist with converting the initial complaint to a compliment .
Regards
Social Media Team
Best regards,
Telkom's replyOfficial
13 Jun 2017, 14:21Good Day
Hope the message finds you well. This serves as notification that your account has been corrected and the June invoice reflects the cancellation of the secondary contract and reversal of the charges .
In the light that the matter has been resolved, it would be appreciated if you could assist with converting the initial complaint to a compliment .
Regards
Social Media Team
Best regards,
Telkom's reply13 Jun 2017, 14:21
Official
Good Day
Hope the message finds you well. This serves as notification that your account has been corrected and the June invoice reflects the cancellation of the secondary contract and reversal of the charges .
In the light that the matter has been resolved, it would be appreciated if you could assist with converting the initial complaint to a compliment .
Regards
Social Media Team
Best regards,
Telkom's replyOfficial
13 Jun 2017, 14:21Good Day
Hope the message finds you well. This serves as notification that your account has been corrected and the June invoice reflects the cancellation of the secondary contract and reversal of the charges .
In the light that the matter has been resolved, it would be appreciated if you could assist with converting the initial complaint to a compliment .
Regards
Social Media Team
Best regards,
Telkom's reply13 Jun 2017, 14:21
Official
Good Day
Hope the message finds you well. This serves as notification that your account has been corrected and the June invoice reflects the cancellation of the secondary contract and reversal of the charges .
In the light that the matter has been resolved, it would be appreciated if you could assist with converting the initial complaint to a compliment .
Regards
Social Media Team
Best regards,