Poor Service

I logged a fault on Monday the 13th of April 2015, reference number 40BTK130415. The turn around time for the fault is 12 hours. I called the customer services number last night, 10210 between 19h20 and 19h50. I was routed to the contact centre in Durban. As I was speaking to the agent to followup, she dropped the call on me. This was a very poor interaction. I called to do a followup as the tat has expired, I am still waiting for feedback.