Poor service

<p>on the 13th of March my father's Adsl line stopped working, we reported the fault through the automated fault logging service. A few days later we phoned the call center and the agent tried to help us but could not identify the fault. a few days later we called again and were met with the same response, the fault was escalated, but still no progress. when we phoned again we were told that it is an area fault and the technicians were working on it, which i found hard to believe because my neighbour's adsl line was working (he also uses telkom). we were eventually told that the technicians would contact my father on the 18th of April but no contact was made, the same goes for the 30th of April. We were then told that a technician would sort out the issue on the 5th of May, but again no contact was made so we decided to phone the call centre again only to be told that the technician could not fix the issue and had escalated it and we would have to wait a week for another technician to try to fix the problem, it is almost 2 months since i reported the fault and to this day a technician has not contacted us or been to my place to check if the problem can be fixed. I dont know how many times we called the call center which never yields any results. Another thing is that it is almost impossible to speak to a manager.</p>