1 reviews | Active since Oct 2016

04 May 2017, 22:51

Poor Service

<p> I took out a tablet contract with Telkom two years ago and the contract expired October last year. I went to Cape Gate, Tyger Valley and Canal Walk Branch and they just said sorry we can't assist you must speak to our Call Centre. I called them and I emailed them a cancellation letter with all my details and they said it can take up to 20 working days for cancellation. The initial contract was R99 and now they bill me every month more than R100. Everytime when I call the Call Centre there's different stories. Telkom is quick to offer you a contract but the after service is disgusted. What more can I do to cancel this contract??? I will NEVER refer any of my family and friends to apply for Contracts at mTelkom</p>

0
Replies (7)
Telkom
Telkom's reply05 May 2017, 12:52
Official

Hello toufeeq-jaaloot

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply08 May 2017, 11:16
Official

Good day

We are sorry for the inconvenience caused.

Kindly provide us with your ID number, the affected number and alternative number for further assistance.

Regards

Thabiso

Telkom Social Media Team.

Best regards,

's update08 May 2017, 14:56
Reviewer Update

AI***

Tel nr *** to be cancelled ASAP

My contact number ***

Telkom
Telkom's reply09 May 2017, 14:22
Official

Good day

Trust you are well.

The number *** does not exist on our system, may you kindly provide us with your ID number for further investigation.

Kind regards

Ithabeleng

Telkom Social media team.

Best regards,

's update09 May 2017, 14:52
Reviewer Update

I'd nr ***

's update09 May 2017, 14:56
Reviewer Update

Tel nr ***

Telkom
Telkom's reply10 May 2017, 11:06
Official

Good day

We are sorry for the inconvenience caused.

Please be advised that we have escalated your query to our cancellation team and feedback will be communicated.

Regards

Thabiso

Telkom Social Media Team

Best regards,