1 reviews | Active since Mar 2015

04 May 2017, 10:55

POOR SERVICE

<p>Before i traveled to the United States in December 2016, i requested my settlement contract bill/debt from Telkom so that I can make arrangements before travelling. Unfortunately i forgot the gentleman that was meant to assist me at the Telkom Mutual Park in Pinelands. Five months later i am still trying to get my settlement amount from Telkom and ea time i chat to the online agents they never get back to me!</p> <p>This is a huge problem as it is causing arrears in my bank accont each time they try to debit and it is causing trouble for me with the credit beareau!</p> <p>TELKOM PLEASE SEND MY SETTLEMENT BILL AND CANCEL EVERYTHING I HAVE EVER SIGNED WITH YOU!!</p>

0
Replies (2)
Telkom
Telkom's reply05 May 2017, 07:47
Official

Hello MrsCorrection

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our billing team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply11 May 2017, 14:43
Official

Hi Shiluva,


Please be assured that we have sent your query to the Cancellation Team for further assistance, they will be in contact with you.

Your reference number: ***1

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,