Poor service

I have a Business Mobile account with Telkom. Due to COVID19, my business has been closed for 7 months. My business eventually started operating in October. I have been paying my business mobile contract monthly, some months a bit short paid. As at the end of September, my business account was in arrears of R1912,52. I called in to make arrangements and the operator whom I spoke to assured me that my account would not close. I called in again on the 26th October to confirm the amount I need pay and the operator said that my account is closed due to non payment. I then asked her to log a call as to why as the previous caller said it will not be closed. I had no response from Telkom for a week and I decided to call them and find out what is happening. The operator said to me the call us closed as it has berlen resolved. I said to him I did not receive a resoonse from them, he said an sms was sent to me. He then confirmed the number to which the sms was sent and it was the incorrect number. He then said to me that the sms said that I must pay R1912,52 and then contact 081180 to re-instate my account. I then called in again to find out how to make payment as I could not access my account to make mayment. They sent me an sms with banking details and amount to pay. I have made the payment and now they are telling me I must first pay R9000 and then only I can re-instate my account. I have been logging calls since Monday, 30 November for a Manager to contact me, but still no one as contacted me. I then called again and one of the operators gave me a managers email address. I have emailed the manager, but still no response. Please can somebody just respond to me as this is pathetic service from Telkom. My reference number is: ***