Poor Service

Dear Telkom, I am extremely disappointed with the level of service and commitment shown to loyal customers. I recently app**** for a new line under your advertised specials, and my application was approved with the assurance that my new phone would be delivered. After making five follow-up calls and receiving repeated promises, I have now been informed that the item is out of stock. Why was this not communicated to me last week? This situation is unacceptable. I am requesting that this matter be escalated immediately to a senior manager for urgent resolution.

Guaranteed I am not going to get feedback or communication