Poor Service

<p>My contract was due for an upgrade from 1 March 2017 and to date I have not been able to successfully go ahead with it. I have tried to order it via the Telephone call centre twice previously. Today I ordered it on the Telkom website. I called the Call Centre to find out if my order was processed only to find out that my the incorrect phone was ordered on the system. I was told that I need to go into a store to process my upgrade. This is outrageous! I have previously been to Telkom stores and it was a horrible experience. I had to end up ordering via the Call Centre anyway.</p> <p> </p> <p>I have ordered contracts with other service providers previously and my experience with them was so much more pleasant and easy.</p> <p> </p> <p>I wonder if Telkom really appreciates their customers.</p> <p> </p> <p> </p>