1 reviews | Active since Apr 2017

25 Apr 2017, 13:31

Poor service

<p>I have been calling Telkom every month since January as I cancelled my data and my speed via their websit. I moved over to a differnt provider as they gave me better service than Telkom. I have been billed for an extra two month data after I canceled my data with them and they have now suspended my account. I have called and been to the Telkom store in Canal Walk. Only once has someone been in contact with me. Even though every month I get a case number, every month they cancel the case without notifiying me. They say that even though there was no speed on the line data was used. Surely I am not liable for Telkom staff not doing there jobs correctly and cancelling the data with the line speed. They always have excuses as to why it is my responsibility not to have used the data even though I asked them to cancel it. I honestly hate Telkom and wish I never has to use them in any form or measure. Today I have lost out on business due to them and they can't be bothered. I called the minute my line was suspended and until the minute I have had no feedback from Telkom</p> <p>Disgusting service provider</p>

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Replies (1)
Telkom
Telkom's reply25 Apr 2017, 16:54
Official

Good day

Thank you for making contact with us. Please also send us a private reply or e-mail with your ID number for our team to assist.

E-mail address: ***
Subject line: AI***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,