1 reviews | Active since Mar 2017

24 Apr 2017, 11:24

poor service

<p><span style="color: #000000; font-family: sans-serif; font-size: large; font-variant-ligatures: normal; orphans: 2; widows: 2;">I have been on the phone for the past 3 weeks spending almost 3 hours a day on hold with telkom trying to.sort out a debit order query .Telkom is debiting an account that is not active and not valid and every time I call the centre all they say is sorry but u will pay the debit order rejection fee I am.So tired of paying extra for a contract that is not my fault I did try to cancel my contract twice now and no help from the consultants can someone please get back.to me be for I take this matter to.cout</span></p>

0
Replies (2)
Telkom
Telkom's reply24 Apr 2017, 14:56
Official

Good Day

Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.

Regards

Telkom Social Media Team

Bronwyn

Best regards,

Telkom
Telkom's reply25 Apr 2017, 10:08
Official

Good Morning,

Thank you for making contact with us.

Please be assured that we have sent your query to the Collections Team for further assistance, they will be in contact with you.

Your reference number: ***3


We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,