Poor Service

For the fourth consecutive month, my account has been unjustly suspended without any valid explanation, resulting in 2+ weeks of service outage each time. Despite this, you continue to debit my account at month-end. As I work from home, I've been forced to purchase expensive alternative data, yet I've received no refunds since the fault lies entirely with Telkom.

I have logged multiple cases, but responses are limited to SMS notifications after weeks of delay, vaguely stating "issue resolved" without details on the cause, resolution steps, or assurances against recurrence. My repeated requests for senior escalation have been ignored.

This ongoing disruption is unacceptable and has caused significant financial and professional harm. I demand:

Immediate investigation and root cause analysis.

Full refund for debited fees during outages and data purchase costs.

Confirmation of permanent resolution and escalation to a senior manager within 48 hours.

Please treat this as a formal complaint.

case no: ***4 case no: ***9