Poor service

<p>We relocated on the 27th of March and scheduled with Telkom to move our ADSL line to the new address. They should have done it by the 31st, but it wasn't done and the appointment wasn't even on the system after we spent an hour on the line to schedule it. Today we phoned again and once more being placed on hold 4 times for nearly 20 minutes each time - we are given a reference number - but when we try and follow up on the reference number it is invalid. We have an active line at the new address - all that needs to be done is for our account to be activated with the new line. </p>