Poor Service

<p>I cannot believe the way customers a treated by your agent and team leaders.</p> <p>I logged a query with Telkom mobile on Friday the 24th of March 2017. I was advised by a senior specialist that it will take 48-72 hours for feedback to be complete, excluding weekends.</p> <p>On Monday I received a call from the Telkom agent Tina Mogelo and she advised me she has logged my query and it will be resolved by Wednesday.</p> <p>On Wednesday night I called to enquire feedback, I spoke to Samantha, she advised me my query is busy with the technicians however she will send a request to the person who logged the query to contact me, up until today no one has gotten back to me.</p> <p> </p> <p>Such poor service as I have to keep calling this company.</p> <p>I called again on Friday 31-03-2017 and requested to speak to the TL. Miriam, she has such bad customer service to be a manager and I suggest the CEO on Telkom mobile have a look in to this.</p> <p>She told me it will take 9 working days for my query to be logged and today is the 1st working day so I should wait another 8 working days for the query to be resolved. Is this the service you guys offer? I will port my number back to Vodacom as they are efficient because this company is a joke and they do not care about their customers.</p> <p>I do not have internet service for 7 days now, I cannot use the currently data bundle available as I want it removed, I cannot access my emails and my business is on standstill cause of you guys.</p> <p>I want my query resolved NOW AND I WANT THE MANAGER TO BE IN CONTACT WITH ME TODAY.</p> <p>Also, please train your Team leaders as they are pathetic when it comes to providing good customer service, they will end up rubbing this bad attitude to the agents.</p>