1 reviews | Active since Mar 2017
Poor Service!!!
<p>I have an ADSL 2 year contract with Telkom. I app**** for this contract at my own home in Secunda, I then moved this line to my parents home when I moved back there. I phoned Telkom and requested for the line to be transfered to the new address. They completed my request and the line was working fine for roughly 2 months then just stopped working. I phoned telkom again and they said that the transfer request was never completed and i had to go through the whole process again. I struggled for weeks to get it working again. Then when it eventually worked again i even upgraded my package to a 4mb line and it was working fine again for 2 or 3 months. On the 6th February 2017 the line went offline again. I phoned and had the same issue again, since then i have been sitting without adsl up to now. From the 6th Feb 2017 till now there has been 3 different Technicians at my home to try and sort out the problem and even 2 cable Technicians. I am still sitting with a problem and telkom just never gets back to me. Everytime I have to phone them and spend more than an hour on the phone to explain the whole story again. I pay nfor this service a huge amount a month and i cannot cancel the contract because then i will be breaking contract but Telkom is breaking contract by not delivering the service I am paying for. I have no clue where to go next because i am really tired of phoning Telkom every week and spending all that time on the phone just to get to the same results, which is absolutelly no service!!!</p>
HI BRENDON07
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received and attended. We have made contact with the assigned field technician with a request for urgent feedback in the morning regarding a possible ETA to resolve. We do apologise for the delay. Please be assured that we have escalated the query and we have requested feedback be provided as soon as possible. The reference generated for the escalation is : REF NO : 14531 .
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
HI BRENDON07
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received and attended. We have made contact with the assigned field technician with a request for urgent feedback in the morning regarding a possible ETA to resolve. We do apologise for the delay. Please be assured that we have escalated the query and we have requested feedback be provided as soon as possible. The reference generated for the escalation is : REF NO : 14531 .
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
To whom it may concern
I would like to be contacted by someone from Telkom in a higher position than a telecoms agent, because I am really tired of phoning Telkom and every time I have to explain my whole story again and every time it is a matter of an hour plus on the phone. I dont always have a telkom landline available to make such a call because I can definitely not afford that from my cellphone.
I feel that I have the right to cancel this contract of mine due to breach of contract from Telkoms side. I pay every month a big amount for a service that is down more than it is working.
Thank you
Brendon
To whom it may concern
I would like to be contacted by someone from Telkom in a higher position than a telecoms agent, because I am really tired of phoning Telkom and every time I have to explain my whole story again and every time it is a matter of an hour plus on the phone. I dont always have a telkom landline available to make such a call because I can definitely not afford that from my cellphone.
I feel that I have the right to cancel this contract of mine due to breach of contract from Telkoms side. I pay every month a big amount for a service that is down more than it is working.
Thank you
Brendon
Still not recieving any feedback from telkom! Absolutely pathetic service.
Still not recieving any feedback from telkom! Absolutely pathetic service.
