Poor Service

<p>Due to the long lines and wait at the Telkom store, I decided to call in the sales department to upgrade my contract. I spoke to the consultant on the 17 of March to process my upgrade. It’s now the 27 of March and the consultant did not get back to me or inform me about the upgrade. I had to call the call center to find out that their systems are not working and they don’t have a turnaround time. I cannot understand how can a company such as Telkom not have their systems working for more than 10 days!!</p>