Poor service

Please note that in September/October 2023, I signed up a contract with Telkom network and the consultant advise me that it's a 120 gig for R249.I was happy and I have been using it without any problems.To my surprise when I was billed R769 last month, I have disputed it with my Bank.In the 16th October you have tried to debit R1548 of which it failed due to insufficient funds, and I was charged by my Bank.I called customer care and I asked the consultant (Zwane)to log this complain, I have been waiting for you to call, and it never happen.The consultant (Zwane) told me about the spending limit that is linked to my account of which I have never heard about such. I have explained to her that I would like you to listen to the recordings when the consultant sell the product to me as a customer if all this was explained. I have asked to zerorised those nonsense spending limits that they activate without the customer's consent.I called again on the 18th if the query has been resolved. I was chatting to one of your consultants regarding this matter on Facebook who was very rude and his/her behavior was not impressing. I am not sue if you send your consultants on client experience courses to learn how they suppose to treat customers. I have asked for an email in one of your stores, I have been told there's no email address for complaints department.I pass through Chatsworth today and I found that the query was closed without consulting the client. I am ****ed of your stinky service

Regards Z MAJOLA

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