Poor service

<p>To whom this may concern. </p> <p> </p> <p>I am honestly very disappointed in the level of service I have received from Telkom Mobile over the past 2 months.</p> <p> </p> <p>To start with, I understand that my account was in "Collections", due to non payment however, I have been informed once a payment was made that it would take up to 7 working days for my account to be unsuspended. (Fair enough).</p> <p> </p> <p>Therefore, on 28 February 2017, a direct debit payment was deducted from my account and therefore my account should have been unsuspended by exactly Thursday 07 March 2017. This obviously didn't happen. </p> <p> </p> <p>I then made contact (once again) to Telkom Mobile Call Center on Friday 08 March 2017, where for the first time I have been informed by a manager that all the previous advisors whom I have spoken to has provided me with the incorrect information and that my account should take up to 14 working days to be unsuspended. </p> <p> </p> <p>This clearly means that I have been **** to for over the past two weeks! </p> <p> </p> <p>Everyday when I called I was told a different story by a different advisor. This is extremely shocking where I have probably made over 10 calls!</p> <p> </p> <p>None the less, on 14 March 2017 my line was successfully unsuspended and to my surprise, only 2 hours after my account was back to normal, I received a text stating that my data for the month has been used up. </p> <p> </p> <p>This lead to myself making contact to Telkom Mobile once again on 15 March 2017, only to upset myself once again with an advisor who clearly was unable to provide me with any valid information. </p> <p> </p> <p>Becauae I cannot understand how 1G worth of data can be used up in just a matter of 3 hours, where my applications on my phone only update via WiFi and when my phone just went on for the first time. </p> <p> </p> <p>When I disputed this, the only answer I got from the advisor (Pinky), was that it was due to Internet usage, which is impossible due above mentioned, and the fact that my WiFi router is still not active. </p> <p> </p> <p>Once again, I'm not sure how this was possible and all I wanted was for someone to provide me with valid information. </p> <p> </p> <p>In addition, I also disputed the fact that WiFi is yet not active.</p> <p> </p> <p>I was yet again provided with different information, because Pinky informed me that my account is now on "trial" and that I would need to submit "proof of payment", in order for my WiFi account to be unsuspended as soon as possible. </p> <p> </p> <p>This seems like a joke! I was never told about this! </p> <p> </p> <p>I'm extremely confused as to how my account can still be inactive when I've made a payment and now I need to inconvenience myself to submit proof of payment! </p> <p> </p> <p>I refuse to do this as this was clearly not what I was informed. (Miss leading information and bridge of contract).</p> <p> </p> <p>To top it off, I've now been informed that it can either be today or tomorrow for my WiFi account to be active again. </p> <p> </p> <p>This is totally unacceptable and I will not allow Telkom Mobile to do this to me any longer. </p> <p> </p> <p>I am extremely disappointed and I am therefore concidering to cancel my serrvices with Telkom Mobile. </p> <p> </p> <p>I am honestly tired of just complaining, empty promises, miss leading information, poor service and no results. </p> <p> </p> <p>Therefore I have now alternative submitted my complaint via Hello Peter and on an Online Blog with the "ICA".</p> <p> </p> <p>I would like to be contacted by someone who will be able to resolve my query today. </p> <p> </p> <p>Regards, </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>