Poor service

<p>My mother in laws telephone has been down since the 15th of February. I have a reference number but absolutely nothing has been done and it has been a month tomorrow, do we still have to pay for a service we didnt received at the end of March? This is bad, only sms's has been sent to me and no other communication, no one has phoned us or came to our house nothing. So whats going to happen? Please advise if we can skip our payment since the phone line was completely useless. ***</p>