MG
Mlungisi G

1 reviews | Active since Apr 2012

09 Apr 2015, 17:26

Poor Service

I have a landline with Telkom tel no *** and I received an sms informing me that a certain amount was outstanding for payment. I then immediately paid the said amount but somehow Telkom suspended my services even though I had paid the amount in full.<br> <br> I was informed that these services will be reconnected within 48 hours. The 48 hours have lapsed but my services are not reconnected. I am very upset with this arrangement because my account is up to date but no services are being rendered by this service provider. This is very frustration as this is my business line and the internet is also not working.<br> <br> I need these to be rectified asap.

0
Replies (1)
Telkom
Telkom's reply10 Apr 2015, 15:15
Official
Hello mlu.gwacela,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM102351.

We apologise for any inconvenience caused.

Kind regards
Igsaan Damon
Telkom Social Media Team