1 reviews | Active since Feb 2015
Poor service
<p>On February 24,2017 I received a call from a guy who introduced himself as Sanele from Telkom selling me a Telkom wifi deal of 15GB @ R149 pm. I happened to be interested and took the deal. He promised that the package would be delivered to me within 7 working days. He kept calling regularly to follow up and to get my details correctly for delivery purposes. Indeed on the 6th March 2017 I received my wifi router and sim card via CourierIT and I was told that my sim card will be activated within 24 to 47 hours. To this day it is still not activated. I cannot get hold of Sanele on the number ********** which he used to call me from, it just rings and get dropped. He never called again to ask if I received the package and if the sim is activated or whether I am happy with everything. I tried calling the telkom call centre, send emails, chatting with telkom agents online, sending facebook messages but still got no joy. I am very frustrated right now and I do not know who to go to for help. Telkom this is not the way treat people.</p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Good day
Please be advised that we are unable to find profile on reference *** , may you kindly private message us your ID number for further investigation.
Kind regards
Telkom Social media team
^IL
Best regards,
Good day
Please be advised that we are unable to find profile on reference *** , may you kindly private message us your ID number for further investigation.
Kind regards
Telkom Social media team
^IL
Best regards,
My ID number is: ***
My ID number is: ***
Good Day
Hope the message finds you well. This serves as notification that we have urged our sales support team to trace the progress of the order .Our sincere apologies for the delay experienced.
You are welcome to follow up with us via Facebook (https://www.facebook.com/TelkomZA) /Twitter (@HelloTelkom) for future correspondences.
Regards
Social Media Team
Best regards,
Good Day
Hope the message finds you well. This serves as notification that we have urged our sales support team to trace the progress of the order .Our sincere apologies for the delay experienced.
You are welcome to follow up with us via Facebook (https://www.facebook.com/TelkomZA) /Twitter (@HelloTelkom) for future correspondences.
Regards
Social Media Team
Best regards,
I do not get what kind of game is Telkom playing with me and honestly speaking I am sick and tired of it, I have lost all my patience with you guys. Today is the 7th day since I recieved my mobile wifi router and wifi sim but still not activated. Again today at around 11:00 am I called Telkom Sales on 10213 and spoke to Zinhle. She assisted me and told me she has activated my wifi sim and will be active after 3hours. It's now already more than 10 hours but still not active. What must I do now really???
I do not get what kind of game is Telkom playing with me and honestly speaking I am sick and tired of it, I have lost all my patience with you guys. Today is the 7th day since I recieved my mobile wifi router and wifi sim but still not activated. Again today at around 11:00 am I called Telkom Sales on 10213 and spoke to Zinhle. She assisted me and told me she has activated my wifi sim and will be active after 3hours. It's now already more than 10 hours but still not active. What must I do now really???