Poor service

<p>I have been trying to terminate my contract with telkom as of 26 January which was suppose to expire on the 05 February 2017. I sent the cancellation form, I received feedback stating I would be called within 21 working days. After the period passed I called telkom call centre inquiring about my cancellation I was told that there is no record of my cancellation form, which is very weird seeing that I received an email stating I would be called within 22 working days. The lady I spoke to asked me to forward her my email and that she would escalate it to her manager and I would receive a call from cancellation dpt within 48hrs which never happened I called again the agent sang the same song which never happened as well. I am so disappointed at telkom it's very clear to me that the only thing they care about is thieving me out of my hard earned money ,why can't they do a simple thing and cancel this contract. The next thing I will do now is reverse all debit orders from telkom and we'll see how fast they cancel this damn contract since it will be inconveniencing them</p>