Poor service

<p>I recently purchased a mobile router through telkom which i app**** for using their online portal, I then received the product on the 06/03/2017. Upon delivery I noticed they had not included a copy of my contract. This does not make sense , how can a service provider give you a product that isq based on contractual agreement without giving you the actual copy of the contract, how am I supposed to know the terms that govern the agreement? I have since been trying to get a hold of Telkom but to no avail, the call waiting times are absolutely ridiculous, with waiting times in excess of 30 minutes and one still cannot get through. This is not the type of service I anticipated to receive. What will happen should I have another query , will i still have to use have to use half of my working day on the phone just for a simple query.</p> <p>I therefore would I like to request Telkom to send representative to come fetch their router because this is absolute nonsense.</p> <p> </p> <p>I there</p>