Poor service
<p>I requested an upgrade on my telkom 20GB LTE to 50GB in September 2016. Telkom messed it up and issued me a new contract. When i complained they promised that they would rectify the problem and refund me the payments for the 20GB LTE contract. To date nothing has been done about it and all I get is empty promises. Telkom have also been decucting odd amounts from my bank account. To top it off, for the past two weeks I have been unable to use the internet due to poor download speeds of .23Mbs. When I reported this I was told that I was part of a test trail to improve the LTE network and that they will rectify it. NOTHING HAS BEEN DONE TO FIX THE PROBLEM. I want to cancel my telkom contract as I rely on the internet for work.</p>
Could I please have and update on this issue......
Could I please have and update on this issue......
So I logged a call for poor LTE reception at my house on the 01/03/2017. I have send emails chatted to telkom online, telkom representitaves phoned me etc. Every time I get the same reply. they are busy working on the problem. On the 31/03/2017 a lady phoned me and informed me that telkom will now cancel the 20GB LTE contract that I requested to be upgraded to 50GB in September 2016, but instead they messed up and issued my a new contract. I told her that I had infact send a cancellation request through to their cancellations department on the 27/01/2017 and that I want to cancel both contracts because telkom are unable to fix the signal in my area. She said that if I cancel the 50GB contract that there would be penalties. She informed me that she will get a technician out to com and investigate and that she will add an extra 5GB to my contract for all the trouble. Well that does not help me at all because I am unable to use the internet due to the signal problem. So now the 20GB contract has at last been cancelled, but there was a penalty fee of R300. So in have to pay for their incompetence, and still no one has contacted me to come and investigate the poor signal problem.
On monday the 03/04/2017 a lady from telkom phoned and informed me that the networks department investigated and said that there is a problem with the tower in my area and they do not know if the problem will be resolved. She said that she would update the case with the cancellations department with the explanation from networks. If telkom is unable to deliver the service to me that they advertise i should have the right to cancel the contract without any penalties.
The best is for the entire month of March I have been unable to use telkom LTE and had to revert to buying extra data from vodacom to use the internet yet the still charge me for the contract.
Telkom your service sucks and you do not care about your subscribers.
So I logged a call for poor LTE reception at my house on the 01/03/2017. I have send emails chatted to telkom online, telkom representitaves phoned me etc. Every time I get the same reply. they are busy working on the problem. On the 31/03/2017 a lady phoned me and informed me that telkom will now cancel the 20GB LTE contract that I requested to be upgraded to 50GB in September 2016, but instead they messed up and issued my a new contract. I told her that I had infact send a cancellation request through to their cancellations department on the 27/01/2017 and that I want to cancel both contracts because telkom are unable to fix the signal in my area. She said that if I cancel the 50GB contract that there would be penalties. She informed me that she will get a technician out to com and investigate and that she will add an extra 5GB to my contract for all the trouble. Well that does not help me at all because I am unable to use the internet due to the signal problem. So now the 20GB contract has at last been cancelled, but there was a penalty fee of R300. So in have to pay for their incompetence, and still no one has contacted me to come and investigate the poor signal problem.
On monday the 03/04/2017 a lady from telkom phoned and informed me that the networks department investigated and said that there is a problem with the tower in my area and they do not know if the problem will be resolved. She said that she would update the case with the cancellations department with the explanation from networks. If telkom is unable to deliver the service to me that they advertise i should have the right to cancel the contract without any penalties.
The best is for the entire month of March I have been unable to use telkom LTE and had to revert to buying extra data from vodacom to use the internet yet the still charge me for the contract.
Telkom your service sucks and you do not care about your subscribers.
Almost seven months down the line and I am still sitting with a telkom LTE contract that is useless to me. Telkom still have not cancelled the contract. I was told to return my modem to a telkom store and that they would cancel the contract in store. I was the told that they do not accept returns in store if the modem was delivered to me. They eventually did agree to to open anoter cancellation in store for me on the 15/06/2017 case # ********** 6, more that a month later I am still being billed.
The original cancellation was emailed through on the 27/03/2017.
Telkom get your act together and cancel this contract. I refuse to pay for a service that you are unable to provide. My invoice for August is on R3,403.71 and I refuse to pay this.
Almost seven months down the line and I am still sitting with a telkom LTE contract that is useless to me. Telkom still have not cancelled the contract. I was told to return my modem to a telkom store and that they would cancel the contract in store. I was the told that they do not accept returns in store if the modem was delivered to me. They eventually did agree to to open anoter cancellation in store for me on the 15/06/2017 case # ********** 6, more that a month later I am still being billed.
The original cancellation was emailed through on the 27/03/2017.
Telkom get your act together and cancel this contract. I refuse to pay for a service that you are unable to provide. My invoice for August is on R3,403.71 and I refuse to pay this.