Poor service
<p>Does Telkom even CARE if it gets a bad review really ? I have reported an ADSL fault 3 days ago - and it was identified as a telkom error and it was logged to Telkom. 3 days later, I have been following up and the job STILL hasnt been assigned to a technician to repair it ? I am paying for a service - which I cannot access for all this time. Nobody frm Telkom has even BOTHERED to call me or anything to resolve the issue. Pathetic pathetic service, shame on you Telkom...</p>
Hi Yazied, it is now 12 - midday and I was informed this morning that a technician would get in touch with me to either sort out the fault or attend to it - neither of which has happened. Is this a case of - I am not important enough as a customer to Telkom that my fault hasnt been solved in a week since it was reported ? Arent i part of the "customers" who support Telkom by paying my bills, which in turn cater for the company to still keep standing ? Does one have to beg to get good customer service these days ?
Hi Yazied, it is now 12 - midday and I was informed this morning that a technician would get in touch with me to either sort out the fault or attend to it - neither of which has happened. Is this a case of - I am not important enough as a customer to Telkom that my fault hasnt been solved in a week since it was reported ? Arent i part of the "customers" who support Telkom by paying my bills, which in turn cater for the company to still keep standing ? Does one have to beg to get good customer service these days ?
Hi there, my adsl has now been sorted. When all it would have required was a call to say the telkom fault was fixed on Friday the previous week - nobody followed up. Lack of communication - whilst i was jumping up and down getting more and more annoyed as the days went by. It took this Hellopeter advert to elicit any sort of Telkom assistance to get the ball rolling and to speed up my fault log with the New Germany Telkom Exchange in order for me to get any sort of feedback. Telkom - your employees lack of Umph give you a bad name...your after sales service - leave alot to be desired.
Hi there, my adsl has now been sorted. When all it would have required was a call to say the telkom fault was fixed on Friday the previous week - nobody followed up. Lack of communication - whilst i was jumping up and down getting more and more annoyed as the days went by. It took this Hellopeter advert to elicit any sort of Telkom assistance to get the ball rolling and to speed up my fault log with the New Germany Telkom Exchange in order for me to get any sort of feedback. Telkom - your employees lack of Umph give you a bad name...your after sales service - leave alot to be desired.