SM
Sharon M

1 reviews | Active since Nov 2014

28 Feb 2017, 09:48

Poor service

<p>On the 13 February i called in to complain about the land line that was stuck by lighting the gent said she will send a technician out and i should change the set which i done so. A week later i called in again i told Nisha i changed the handset so she told me their was a techncian was on a call out but she will request the highest manager to assist. another week later, today i called 8:55 spoke to Nokululeko she told me that another techncian was sent out but ever since the first call we recieved three sms's.i requested to speak to a manager which was busy. Nokululeko said they will compensate us for the inconvenience as if that will be enough. still waiting for Latoya to call me.</p>

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Replies (2)
Telkom
Telkom's reply28 Feb 2017, 12:47
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

Best regards,

Telkom
Telkom's reply02 Mar 2017, 11:31
Official

Good day,

please send the affected number in a private message and we will assist thank you.

regards

yazied

Telkom Social media

Best regards,