Hellopeter
Share Your Experience
TD
Tebogo D

1 reviews | Active since Jan 2013

17 Feb 2017, 11:16

poor service

<p>I ordered a Telkom wifi router online 2 weeks back and only received it yesterday. when i switch it on the simcard is not registered and the wifi is not working. i called their call centre only to be told that i should give it 24 hours, it passed and i called them today again, i am told to wait again until the end of the day. I am so dissapointed yet again on Telkom's customer service. Theire call centre agents are *********** and they always 'not sure' . I am tired of this waiting, maybe they should just come and take this useless thing back. </p>

0
Replies (4)
Telkom
Telkom's reply17 Feb 2017, 13:02
Official

Hi NickeyT,


Thank you for making contact with us

We would like to assist further, kindly provide us with the Sim card number and ID number.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

TD
Tebogo D's update17 Feb 2017, 14:26
Reviewer Update

ID No: ***

ICCID NO: ***

I dont know the number because this simcard is not active. Poor service you providing!

TD
Tebogo D's update18 Feb 2017, 09:53
Reviewer Update

3 days later and the wifi router is still not working. can you guys please come and collect this useless thing because you clearly cannot help!

Telkom
Telkom's reply14 Mar 2017, 09:32
Official

Good day

This is in response of your query.

Please be advised that the sim number *** is activated, Internet was used from 14-03-2017 00:13:07 till 14-03-2017 02:42:55. Should you require further assistance please do not hesitate.

Kind regards

Telkom social media team

^IL