Poor service
<p>A week or 2 back i contacted Telkom and they created a work order to move the phone point from it's current location on the ground floor to the 3rd storey of the building (All good, i was informed it could take 2 weeks which is understood).</p> <p>I got a call Tuesday morning from the technician wanting to get on site, arranged for someone to let him in and left him to do his thing. End of the day comes, technician is gone, box is lying on floor with a few twisted wires, no word from technician as to whether work is completed or not.</p> <p>Following day, contact Telkom on 10213 no i must dial 10210, dial 10210 no must dial 10213, dial 10213 and told that they can't see technicians comment and should try calling back tomorrow.</p> <p>On Friday, call Telkom again and they tell me the technician did not complete the work because they could not get access to something on private property and they provided me with technicians direct number so i could follow up to understand what he needs.</p> <p>Call technicians number, phone is off.....What can i do now??</p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
