Poor service

I raised a dispute with Telkom regarding a subscription and it took them 5 days to eventually have it escalated. I was sent from pillar to post by the branch, even when I had raised all my concerns on Twitter I was still told I should have it disputed at the branch. It’s as if no one wants to assist everyone is shifting the issue to the next person without a resolution. Only after I had blatantly refused they escalated the matter and I was advised to wait. I hope the wait will come a resolution. I am utterly disappointed in the service received