Poor Service
<p>TELKOM GOES AGAINST THEIR OWN POLICIES!!! I cancelled my contract in August 2015 in the first 5 cooling off days and they still keep on deducting from my account. Their policy states that they cancel in 21 working days, it's been 106 working days! I will never do business with telkom again and every person I see I will advise not to do business with telkom. Telkom is breaking contract and telkom is useless. Every time I phone them, they just say, " I will add a note to your case" or "send me the cancellation letter again". The last time I spoke to a manager and she just said "I can't help you". They tell everyone "sorry for the inconvenience", but they don't do anything about it!</p>
Good day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Fulfillment Team.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Good day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Fulfillment Team.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Good Day
Case : ***1
Hope the message finds you well.
This serves as notification that your above cancellation request is in progress and further correspondence will follow .
Regards
Social Media Team
Best regards,
Good Day
Case : ***1
Hope the message finds you well.
This serves as notification that your above cancellation request is in progress and further correspondence will follow .
Regards
Social Media Team
Best regards,
SO I'M STILL WAITING FOR SOMETHING TO HAPPEN AND IN THE MEANTIME TELKOM KEEPS ON DEDUCTING MONEY FROM MY ACCOUNT!!!
SO I'M STILL WAITING FOR SOMETHING TO HAPPEN AND IN THE MEANTIME TELKOM KEEPS ON DEDUCTING MONEY FROM MY ACCOUNT!!!