Poor service

We went into Telkom on Saturday after they told us to settle our whole bill to have our line reactivated. We did so and was told that our line was now cancelled, We asked please to have a new line activated as we urgently needed the Wifi due to my mom being frail and sick and needing to message her carers,

We were told we would be contacted as soon as the payment reflected, i called telkom on Monday and they said the payment was on our account.

I tried calling and emailing telkom in canal walk but they do not have a direct number, Telkom head office was extremely rude and would not help me connect a new line, They said my extremely sick and frail mother must go into the store herself to reactivate the account, my mother is in quarantine due to the corona virus and the doctors have advised her due to her weak immune system not to leave the house.