poor service

<p>i have been with Telkom the four years without any issues, services was absolutely great, until my samsung s6 edge + stopped working and its less than a year contract phone, it was then taken for repairs and was told if is still under warrantly it will be fixed, 2 months later, sms came throught saying, i should about 7000 to fix within 7 days, and the consultant will give me a call to discuss it further, a week later, another sms came through, device rejected, i should noe pay R188.00 repair fee, I truly dont understand all this silly processes i am being told</p>