Poor service
<p>I have report a fault to my aunty's landline as she has no access to a phone. Her landline went dead and so I reported this fault on the 15th of December and being the festive season at the time I was a little considerate, but it has been almost a month gone by and a technician hasn't been assigned to the fault. It is ridiculous because my aunt now has no way of communication and in cases of emergency what is she supposed to do. Her landline is her primary source of communication and being a responsible, timely and paying customer I don't see the reason for Telkom to take so long to address the issue or provide some sort of feedback, i called three to four times already in the last two weeks with no response whatsoever except the fact that the fault is escalated. This is really frustrating to be getting such poor service of such a big service provider.</p>
HI prenelle-govender
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. We would like to assist. May we please request to provide the affected number and ID number for the registered owner when possible. We will task our team to attend and advise . Please use the following e-mail address to relay the requested details: Email: *** or alternatively reply to this private HP post. Please include the reference number below in the subject field should you choose to e-mail.
Interaction REF: AI***
Regards
Keagan
Telkom Social Media Team
Best regards,
HI prenelle-govender
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. We would like to assist. May we please request to provide the affected number and ID number for the registered owner when possible. We will task our team to attend and advise . Please use the following e-mail address to relay the requested details: Email: *** or alternatively reply to this private HP post. Please include the reference number below in the subject field should you choose to e-mail.
Interaction REF: AI***
Regards
Keagan
Telkom Social Media Team
Best regards,
Hi, we have received prompt assistance with regard to the fault, I will retract my review of telkom. The technician that arrived this morning was friendly and had sincerely apologized as they are really busy and diagnosed the fault.
Thanks alot Keegan for your assistance here forward.
Hi, we have received prompt assistance with regard to the fault, I will retract my review of telkom. The technician that arrived this morning was friendly and had sincerely apologized as they are really busy and diagnosed the fault.
Thanks alot Keegan for your assistance here forward.