Poor service

<p>My aunty reported a complaint on her land line. She is a pensioner and has been using this line for years , she soley relies on this landline for communication. The complaint was logged on the 28 December 2016 and today is the 7 January 2017. She calls them to enquire of progress , from a neighbours phone, and they told her to lodge a complain online but you can't since there's already a reference number for the telephone number(,<span style="color: #ff0000; font-family: 'FS Albert Web Regular', 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 10px; line-height: 15px; background-color: #ffffff;">211CTZ281216)</span>indicating the fault is being processed. My point is they keep giving her stories nobody speaks the truth and time is wasting. She will have to pay the full service fee for the line for the entire month without using it for so many days. This sort of incompetence is a disgrace to a company who has loyal dedicated customers who rely on them for their basic need of communication.</p>