Poor Service

<p>As from the 26/11/16, I am trying to get my Mom's Telkom line to be in service /on. The phone worked for 2 different days, after reporting the fault. On the 23/11/16, I was informed by a call center member that an technician was assigned to go out on the 31/12/16. I complain about it, was advised previously as well that an manager will contact me, to date hereof he/she failed to contact me. The 23rd, 2 men turned up at my mom's house, did not identify themselves, looked at the phone, said that it was dead and that they will go to the main box. We went to the box, they were not in sight. My mom is a pensioner, my brother living with her, this is unacceptable. Today, I was told it will be looked into and get back to me, I informed them that I intend to claim for cellphone calls, reconnection fee if the phone has been cut off, as it is an pre-paid. I hope that someone will react to this complaint. Telkom should be one of the top Companies, but my personal opinion, they are slack and unprofessional. I will post this on there website as well</p>