Poor service

<p>In August 2016 Telkom advertised a Mobile LTE Uncapped service for R 799 per month. I app**** for this service and the debit order started rolling. Then one day out of the blue a representative from Telkom arrived at my door with some hardware, but since I was not home to produce my ID they would not leave it with the housekeeoer. Also they refused to phone me or make an appointment. Fortunately one day I was at home when they showed up again, but only half the hardware. After months of to-ing and fro-ing I finally got the hardware - an external arial and I assume a modem (This is making a long convoluted story short). Now to get it installed. I phoned all the numbers on the website to just get transferred from one extension to the next untill you get to an extension where there is no answer. I then went to the newTelkom store in Menlyn and was told they could not assist me I must phone Telkom. When I told them my experience with phoning the man said I must then install it myself. There is an external aerial and I am a woman in my 60's so how do I install it? Was there somebody he could refer me to as I am prepared to pay for this service, The answer: No, install it yourself. With the encouragement of my fellow queue standers (we have now been standing in excess of an hour) I apprached a gentleman who seemed to be the manager. He told me to go away as he was busy. I said I was prepared to wait but "NO, can I not see he is busy". I need to find somebody in Telkom prepared to have this sytem installed (how do other people do it?) or have their hardware removed and my money refunded.</p>