Poor service
<p>Hi, i took out a contract on 29 th of October 2016, it took 3 weeks to get my number sorted as it was de-activated for whatever reason, i have no idea and i was given a new number. I finally got my number back only after an sms was sent to rate service and we put zero and was contacted by the manager who then sorted this problem. Within the 3 weeks, numerous calls was made to customer care even went back to the store 3 times but no one ever got back to give feedback. But my problems never end as i have no internet connection, no data and therefore cannot access FB, wats app, BBM, Emails. Today is the 9th of December 2016 and counting and this issue has still not been resolved. i tried to be as patient but i had enough now. Someone messed up really bad. this is unacceptable. I even had an 8ta number and thought moving from prepaid to contract would be so easy but was i wrong. It seems that no one ever has a sense of urgency to solve this issue. Hopefully this will now get resolved. I was informed on Wednesday that it was resolved but the problem it still the same. I'm tired of waiting.</p>
Thank you for your post.
As per our telephonic conversation, we will follow up with our Network Team and revert back to you.
Your reference number is ***3.
We apologise for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
Thank you for your post.
As per our telephonic conversation, we will follow up with our Network Team and revert back to you.
Your reference number is ***3.
We apologise for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
