Poor service
<p>I logged a call with Telkom mobile, the call being ********** 6 on 23 November 2016 on the 6 December 2016 I get a sms saying my call has been closed without me closing the call. No communication has been given to me until the time of the sms. I call them at least 2/3 times a day to get an update. If the call is closed my services should be at least restored by nothing has been restored. I am very upset with the level of support and service I have been given and looking to get my money back that was spent on my time calling and the effort I have been putting in to resolve my case.</p>
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
HI,
We regret the inconvenience caused by the longevity of your query. As per case ***6, Billing has concluded the case, no credit will be passed, you are liable for the usage and the spending limit you increased it on your side.
Regards,
Joshua.
Telkom Social Media Team.
Best regards,
HI,
We regret the inconvenience caused by the longevity of your query. As per case ***6, Billing has concluded the case, no credit will be passed, you are liable for the usage and the spending limit you increased it on your side.
Regards,
Joshua.
Telkom Social Media Team.
Best regards,
Good day Joshua
as I explained to the call agents as well that I was unaware of, I dont know how we can look at resolving the issue of my system doing such things without me doing it.
My system is locked away and no one else has access to the system
Please advise is my services now back up?
Good day Joshua
as I explained to the call agents as well that I was unaware of, I dont know how we can look at resolving the issue of my system doing such things without me doing it.
My system is locked away and no one else has access to the system
Please advise is my services now back up?